Last updated: October 7, 2025
This Privacy Policy explains how M-LUGHA (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our mobile and web application (the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Words with initial capital letters have meanings defined under the following conditions. These definitions have the same meaning whether they appear in singular or plural form.
Account means a unique account created for you to access our Service.
Application refers to M-LUGHA, the learning app developed and operated by the Company.
Company (referred to as “the Company”, “we”, “us”, or “our”) refers to M-LUGHA, registered in Kenya.
Device means any device capable of accessing the Service, such as a smartphone, tablet, or computer.
Personal Data means any information that relates to an identified or identifiable individual.
Service Provider refers to any third-party company or individual that processes data on behalf of the Company.
Usage Data refers to data collected automatically from the Service infrastructure (for example, app analytics, crash logs, or usage metrics).
You means the individual using the Service, or the parent or guardian of a child user, as applicable.
When using our Service, we may ask you to provide personal information, including:
First name and last name
Email address
Phone number
Gender
Learning progress and preferences
Usage Data is collected automatically when using the Service. This may include:
Device type and operating system
IP address
App version and usage activity
Time and date of interactions within the app
We collect and use your information for the following purposes:
To create and manage your account
To personalize your learning experience and track progress
To communicate with you via email, SMS, or in-app notifications about updates or support
To improve our Service by analyzing usage trends
To ensure system security and prevent fraud
To comply with legal obligations
M-LUGHA is designed for children to support their language learning journey.
We collect only limited information necessary to operate and improve the educational experience — such as the child’s first name, learning progress, and gender.
We do not collect sensitive data (such as location, precise contact information, or financial data) from children.
If you are a parent or guardian and believe your child has provided data beyond what is necessary, please contact us immediately at support@m-lugha.com. We will promptly review and delete such information.
In jurisdictions that require parental consent, we will obtain verifiable parental permission before processing any child’s personal data.
All user data is stored securely on servers located in Kenya and other regions that comply with international data protection standards.
We use encryption, access control, and secure transmission protocols (HTTPS/TLS) to protect your data.
While we take reasonable measures to protect your information, no electronic system is 100% secure.
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.
You may request deletion of your account and associated data at any time by contacting support@m-lugha.com.
We do not sell, rent, or trade user data for advertising or marketing purposes.
Your personal data may only be shared in the following limited cases:
With Service Providers who assist in app operation, hosting, or analytics (all bound by confidentiality agreements).
For legal compliance, when required by law or valid governmental requests.
During business transfers, such as a merger or acquisition, where equivalent privacy protection will apply.
With your consent, if you explicitly agree to share certain data (e.g., to connect third-party accounts).
You have the right to:
Access and review the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for data processing.
To exercise these rights, contact us at support@m-lugha.com.
Your data may be processed in locations outside your country. We ensure all data transfers comply with applicable privacy laws and that adequate protection is provided.
Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites and encourage you to review their policies before providing any personal data.
We may update this Privacy Policy periodically.
When updates occur, we will post the revised version on this page and update the “Last updated” date above. Significant changes will also be communicated within the app or via email.
If you have questions or requests regarding this Privacy Policy, please contact us:
📧 Email: support@m-lugha.com
🌐 Website: https://m-lugha.com